Skin Guidance & FAQs
This space is dedicated to answering your botanical beauty queries and offering gentle guidance for your unique journey. Explore our curated wisdom to find harmony for your complexion.
General FAQs
Where do you ship from?
How do carbon-neutral returns work?
We ship all our botanical treasures directly from our home in Australia to your doorstep, using carbon-neutral delivery partners for a gentle footprint.
We offer carbon-neutral returns on unopened items within 30 days of purchase. Your satisfaction and the planet's health are our primary priorities.
How do I choose the right ritual for my skin?
What if I experience irritation or sensitivity?
Our rituals are designed for simplicity. Start with your primary skin concern or explore our routine guide to discover the botanical essence your skin craves.
Our formulas are gentle, but we always recommend a patch test. If irritation occurs, please discontinue use immediately and reach out to us for calm guidance.
Are products safe for pregnancy & breastfeeding?
How long does it take to see visible results?
Yes, our botanical ingredients are generally considered safe. However, as every journey is unique, we recommend consulting your doctor before starting any new ritual.
While some feel immediate hydration, nature takes time. We suggest consistent use for 3-4 weeks to witness your skin’s full restorative and harmonious glow.
How should I store my glass botanical bottles?
Are your ingredients ethically harvested?
To preserve botanical integrity, we recommend storing your bottles in a cool, dry place away from direct sunlight, maintaining the potency of active natives.
We prioritise native Australian botanicals that are wild-harvested or sustainably grown, reflecting our deep commitment to both professional potency and environmental harmony.
1 — Cleanse
Initiate your skin ritual with a gentle botanical cleanse. Effortlessly lift away impurities and pollutants while respecting your skin's natural pH and moisture balance.
4 — Nourish
Massage in a nutrient-dense moisturiser to anchor essential hydration. This protective veil supports the delicate skin barrier and effectively locks in botanical goodness.
Step-by-Step Routine
2 — Refresh
Invigorate your complexion with a restorative botanical mist. This cooling veil preps the skin's surface for optimal absorption of the nutrient-rich extracts to follow.
3 — Treat
Apply targeted serums enriched with concentrated bioactives. These focused formulas deliver potent botanical nutrients directly into the skin to address your primary concerns.
5 — Seal
Complete your ritual with precious botanical oils for final luxury. This layer captures deep nourishment and imparts a radiant, luminous glow for a healthy complexion.
Understand Your Skin Rhythm
Get to know your skin so you can build a routine that works in harmony with it.
Dry Skin
For skin that feels tight, rough or thirsty, focus on deep, lasting hydration with creamy moisturisers, replenishing oils and moisture-locking serums.
Oily & Combination
For skin that feels shiny in places and balanced in others, reach for gentle, purifying cleansers and light, breathable hydration to keep everything in soft harmony.
Sensitive Skin
For skin that easily flushes, tingles or feels reactive, lean into gentle mists, calming serums and comforting oils, and introduce new botanicals slowly with a simple, soothing routine.
Product Care & Usage
Botanical Cleansers
1. Massage a small amount onto damp skin using gentle circular motions to lift impurities. 2. Rinse thoroughly with lukewarm water. 3. Pat dry with a soft towel, leaving skin slightly damp for the next step.
Hydrating Mists
1. Shake the bottle gently to activate botanical essences. 2. Close eyes and mist evenly over the face and neck. 3. Use immediately after cleansing to prep skin or throughout the day for a refreshing boost of hydration.
Active Serums
1. Drape 2-3 drops into the palms of your hands. 2. Press gently into the skin, focusing on areas of concern. 3. Allow the serum to fully absorb for 60 seconds before applying your next layer.
Moisturisers & Treatment Oils
1. Warm a pea-sized amount of moisturiser between your fingers. 2. Smooth over skin in light, upward strokes. 3. For an intensive night treatment, blend 1-2 drops of treatment oil into your moisturiser to seal in restorative nutrients.
Gentle, mindful habits can turn everyday care into a calming moment, helping your skin feel balanced, comforted and softly bright.
Guidance from Our Experts
Consistency
Balance is found through daily care; consistency is the key to lasting skin health.
Safety
Always listen to your skin with a small patch-test before introducing new botanical actives.
Listening
Your skin speaks; learn to hear its needs and adjust your rhythm according to its seasons.
Need more tailored guidance? We invite you to reach out for a personalized skin harmony consultation.
Need Personal Guidance?
Not quite sure what your skin needs next? Reach out and we’ll guide you to a gentle, tailored routine.